FAQ
Frequently Asked Questions
Answers for customers checking rates, booking bullion, completing KYC and arranging delivery with Samco & Co.
How can I check live gold and silver rates at Samco & Co.?
You can check current gold and silver rates on the Live Rates page or through the Samco & Co. mobile app. Rates are updated frequently during market hours.
What is IBJA?
IBJA stands for India Bullion and Jewellers Association. It is a recognized bullion and jewellery industry body in India. Samco & Co. prominently displays IBJA Platinum Membership.
What is the delivery process?
After order confirmation and payment verification, the team coordinates ready delivery in Mumbai as per availability, order details and customer confirmation.
Which KYC documents are required?
Customers may be asked for PAN card, Aadhaar card or other valid identity and address proof. Business customers may need GST details and company documents depending on the transaction.
Which payment methods are accepted?
Payment options may include bank transfer, UPI, NEFT, RTGS and other approved modes confirmed by the team at the time of booking.
What is the difference between 995 and 999 purity?
995 purity means 995 parts of precious metal per 1000 parts, while 999 purity means 999 parts per 1000. 999 is the higher purity level.
What is the minimum order quantity?
Minimum order quantity depends on the product, availability and market conditions. Please confirm the quantity with Samco & Co. before placing an order.
Can I confirm an order on WhatsApp?
Yes. Customers can contact Samco & Co. directly on WhatsApp at +91 9987257400 for quick communication.
Where is Samco & Co. located?
Samco & Co. is located at 16A Plot No. 31, Bhagwan Bhuvan, Masjid Bunder West, Mumbai - 400003.
Is the Samco & Co. app available for iOS and Android?
Yes. The app is available on the App Store and Google Play.